English for the Fashion Industry
Learn about fashion and shopping trends, and listen to employees interact with customers.
Вы научитесь
- Learn about fashion trends and stay up to date with fashion news.
- Learn about shopping trends, and listen to employees interact with customers.
- Learn customer service best practices and apply them to real-life situations. Understand job descriptions for customer service team members and describe tools commonly used by customer service teams.
Учебный план
Lesson 1
Zara Goes Digital With London Pop-Up
Lesson 2
2018 Trends at Paris Fashion Week
Lesson 3
Gucci Cruise 2018 Show in Florence
Lesson 4
Soon You May Be Renting Your Work Clothes
Lesson 5
The Future of Wearable Tech Is Here
Lesson 6
Dior Fashion Show in Paris
Lesson 7
Talking About Fashion Interests
Lesson 8
Talking About Fashion Trends
Lesson 9
French Fashion Giants Ban Ultra-Skinny Models
Lesson 10
Dior Chooses Nine Women With Strong Personal Style
Lesson 11
Who What Wear Shopping App Launches with 30 Select Brands
Lesson 12
Product Review: This Is a Slim and Comfortable Shirt
Lesson 13
2017 Cannes Film Festival Fashion Police
Lesson 14
Zoella Tops Forbes' List of Beauty Influencers
Lesson 15
Google Launches "Style Ideas" Shopping Tool
Lesson 16
Google: Bomber Jackets are In, See-Through Clothes are Out
Lesson 17
Armani Collection
Lesson 18
Chanel Show in Cuba
Lesson 19
Back to Basics: Taiwan's Industrial Chic
Lesson 20
Discover the Latest eCommerce Sale Trends
Тест достижений
Lesson 1
Looking for New Clothes
Lesson 2
Buying a Dress for the Beach
Lesson 3
Why I Like Shopping Online
Lesson 4
Live Chat: Clothing Inquiry
Lesson 5
Learning From Customer Complaints
Lesson 6
Checking Out at a Store
Lesson 7
Asking for a Clothing Store Recommendation
Lesson 8
Shopping for a Dress
Lesson 9
Returning Items Without a Receipt
Lesson 10
Asking About Sales
Lesson 11
Calling a Store About a Product
Lesson 12
Asking for Store Hours
Lesson 13
How to Deal With Difficult Customers
Lesson 14
Social Media Post: My New Shoes Are Here!
Lesson 15
Paying by Credit Card
Lesson 16
Deciding Whether to Buy a New Purse
Lesson 17
Your Jeans Are So Flattering
Lesson 18
I Often Go Shopping
Lesson 19
Most Consumers Are Now Shopping Via Mobile
Lesson 20
Humans Don’t Want Robots to Help Them Shop
Тест достижений
Lesson 1
What Is Customer Service?
Lesson 2
Customer Service Tips
Lesson 3
Ten Ways to Provide Great Customer Service
Lesson 4
Customer Service Tips: Really Listen to Customers
Lesson 5
Executive Talks About the Importance of Customer Service
Lesson 6
The Importance of a First Impression
Lesson 7
Learning From Customer Complaints
Lesson 8
Typical Day for a Customer Service Representative
Lesson 9
I Do Quality Assurance for Customer Service
Lesson 10
Explaining the Role of a Senior Customer Adviser
Lesson 11
Working For a Customer Services Team
Lesson 12
Job Posting: Customer Service Representative
Lesson 13
Job Posting: Customer Service Manager
Lesson 14
What Is the Net Promoter Score?
Lesson 15
Defining "Customer Retention"
Lesson 16
Feedback Survey on Networking Event
Lesson 17
Giving Advice on Developing Customer Relationships
Lesson 18
Describing a Customer Service Tool
Lesson 19
Customer Service Representative Describes Live Chat Support
Lesson 20
Customer Service Revamp Plan
Тест достижений