English for Customer Service/ Английский в сфере обслуживания клиентов
No matter where your organization is located, it’s essential that your customer service representatives are fully equipped to confidently support English-speaking customers around the world.
In this course, learners will receive an overview of industry best practices as well as real-life examples of customer service through specific channels, including telephone, email, live chat and social media.
Learn tips on how to facilitate positive customer service experiences.
Learn how to deliver excellent customer service via the telephone.
Learn how to offer exceptional customer support over email, and through chat and social media outlets.
Learn how to understand and troubleshoot technical issues.
Learn how manage a meeting from start to finish, including creating an agenda and giving updates to team members.
Learn tips on how to best prepare for presentations, and how to begin and end presentations effectively.